Refund and Returns Policy

Overview

Before you can make a return, you’ll need to contact our sales team so we can recognise the item when it arrives and understand the reason for the return. We will then advise as to which address to send item/s back, as we work from multiple warehouses.
Returns within 14 days of receipt of goods.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In some cases, there may be a restocking charge so please check with us first.
The original shipping cost is non-refundable. if you purchased a product with a promotion code with free delivery but then decide to return the item the promo becomes invalid since you are no longer purchasing the product and you will be subject to being charged for the original delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at info@tyretectrading.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If the wrong item was ordered and would like to exchange it then again please go through the process above. Once the item is received and inspected we will contact you to organise any price difference.

Shipping returns

To return your product please first contact the sales team on 0333 335 6165 so to ascertain which address to send the item/s back, as we work from multiple warehouses.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipment will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@tyretectrading.co.uk for questions related to refunds and returns.